Service Prices

 

Services are charged by the hour. A day corresponds to eight hours here.

 

Scope	Unit	Price
Consultancy/individual workshops ·         Strategy/organization consulting (senior consultant) ·         Individual workshop	Day	1,520
Implementation/customizing ·         Implementation consulting, training of the project team, customizing, installation, update, porting, coaching	Day	1,280
User training, company-specific ·         Customer-specific training for end users ·         Max. 10 participants	Day	1,280
Open seminars/open workshops ·         Open seminars, open workshops on current topics ·         Max. 10 participants ·         Location: PLANTA Karlsruhe	Participant	500

 

Customers require consultancy, training, and configuration support in order to implement PPMS and the PPMS components. We offer two alternative service packages for this:

 

Scope	Unit	Price
Standard service package ·         Implementation consultancy (1 day) ·         Installation or installation support (0.5 days) ·         Customizing (1.5 days) ·         Participation of one person in the PPMS Startup seminar (2 days)	5 days	4,356
Individual service package ·         Implementation consultancy (1 day) ·         Installation or installation support (0.5 days) ·         Customizing (1.5 days) ·         Training of project team on customer premises (2 days), max. 8 participants	5 days	5,760

 

 

Support

 

For software maintenance plus hotline, 18% of the relevant license price for all purchased components as per the PLANTA price list is charged per year.

 

Customer-specific hotline packages are also available (optional).

 

Notes/prerequisites

 

Customer-specific service packages

If services lasting 5 days or more are purchased, PLANTA grants a 10 % price reduction. Services are billed in advance.

 

Individual training/individual workshop

If the customer wants training based on company-specific data or the creation of training documents or a workshop to handle customer-specific solutions, the preparatory work involved is billed on the basis of the actual hours needed for this.

The following cancellation costs are charged if participants withdraw from PLANTA seminars or customer-specific training courses:

 

·         Up to 10 days before the start of the event: 50% of the seminar price

·         Up to 3 days before the start of the event: 100% of the seminar price

 

Substitute participants can participate at any time at no additional cost.

 

Seminars and workshops on current topics

Seminars and workshops on current topics are open to participants from various companies.

 

Installation

Installation of PPMS can be carried out by the customer itself or by PLANTA. If the installation uses an external database, additional workload of approx. 1 day should be expected. The customer must provide a database administrator.

 

Performance record

If the customer procures services from PLANTA, a performance record shall be provided to the customer each month or at the completion of the services. If it appears likely that the service volume is insufficient, PLANTA will inform the customer’s project manager immediately and submit a current performance record.

 

Term of support contract

Software maintenance and hotline services start on delivery of the PPMS standard software and are regarded as definitively agreed for the period of two years. Subsequently, software maintenance and hotline services will automatically be extended by one year unless terminated 3 months prior to expiry of the contract. Termination must be announced in writing.

 

Software maintenance for partner customers

Even if a customer purchases PPMS from a PLANTA sales partner, software maintenance contracts are concluded directly with PLANTA (Germany or Switzerland).

 

Support for releases

Support is provided for the latest official release and the two preceding official PPMS releases.

Support for earlier PPMS releases: prices on request. The additional costs are charged.

 

Prerequisite for support

Support services are provided on the assumption that the user has undergone appropriate training; support cannot replace this training.

 

Remote maintenance/access

To ensure it provides the best possible support, PLANTA uses software tools that, with the customer’s agreement, enable PLANTA to remotely access the customer system.

 

Travel and overnight stays

 

Flat rates

 

Description	Price
Travel cost flat rate up to 25 km	50
Travel cost flat rate up to 50 km	100
Travel cost flat rate up to 100 km	200
Travel cost flat rate up to 150 km	250
Travel cost flat rate up to 250 km	350
Travel cost flat rate up to 350 km	450
Travel cost flat rate up to 500 km	600
Travel cost flat rate up to 750 km	750
Travel cost flat rate up to 1,000 km	900
Flat rate for overnight stay	130

 

Notes

 

Travel and overnight stays are charged on the basis of actual distance traveled and nights stayed.

 

The travel cost flat rate is calculated from Karlsruhe regardless of origin/destination based on simple distance. It also covers the travel time.