Services

 

We put great emphasis on professional support for our customers and those interested in our products. For this reason, in parallel with the continuous development of our powerful applications we are constantly investing in building up our service infrastructure.

 

We offer service and support through PLANTA Services, to support you in all the phases before and during the entire life cycle of PPMS, from the evaluation process through implementation up to its optimal operation.

 

We offer the best possible support in the evaluation process, rapid and cost-efficient implementation, professional advice and support, reliable and robust practical operation together with access to our base of PPMS knowledge from anywhere at any time – and hence higher productivity and high levels of satisfaction.

 

 

Evaluation

 

Choosing the right project and portfolio management software for an organization can be difficult. To support you in making this decision, we offer numerous ways in which you can get to know more about PPMS – from a short presentation through to a comprehensive evaluation test.

 

Implementation

 

If you do decide to use the PPMS software, our advisers will be there at your side during its implementation, with their many years’ experience from numerous customer projects. With their expertise, they will ensure that you can quickly and efficiently put PPMS into use. They will undertake the project management, advise you in defining your business processes and requirements, and help you in devising and realizing customer-specific adaptations to PPMS. Training courses and trial running are always included for a PPMS implementation.

 

Operation and optimization

 

In order to ensure problem-free activities at any time, PLANTA provides you with self-help resources in the form of its comprehensive Online Support. Our Customer Support Team will support you in the event of support queries and with application advice. Customers with a software maintenance contract benefit from the further developments of the PPMS software. Consultancy, training and customer-specific modifications of the PPMS solution contribute to the optimal use of PPMS. The annual PPMS User Forum offers an opportunity for the exchange of information and experiences.