Support
Overview
PLANTA offers a
comprehensive range of support services, to ensure efficient use of the PPMS
project management software. In addition to personal
support by telephone or on-site, a great deal of support information is
available to the user via the Internet.
Your advantages
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Maximum availability of PPMS
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Participation in technical and functional
developments
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Best possible support and response times
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On request: Usage-based hotline costs
Core competences
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Self support
Customer forum
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PLANTA’s customer forum provides an
extensive database of information via the Internet, so that it is often
possible for users themselves to solve any problems which arise. Customers have round-the-clock access to a knowledge base of
industry-specific and technical information, together with manuals.
PLANTA’s customer forum is
available free of charge to all our customers.
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Hotline
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During PLANTA’s office hours, the
customer support team is also available by telephone to deal with support
queries. Our specialists support
you in solving problems. In order to use the hotline you must have taken part
in training courses, the hotline cannot be used to replace these courses.
Hotline packages individually tailored to
the customer’s requirements ensure that the customer only pays for the
support actually required.
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Software maintenance
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The functionality of PPMS is continuously
being developed taking into account technical progress and suggestions from
our customers. By agreeing a software maintenance
contract, customers ensure that they profit from these further developments.
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Customizing
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Company-specific modifications can be
undertaken either by customers themselves or by PLANTA. Any customizing carried out by PLANTA is based on a requirements
specification, which is then made available to the customer as the user
manual. This ensures that all modifications are documented. The customizing
services can also include the drawing up of a requirements specification.
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